Lista de software de Gestión de las relaciones con los clientesEsta completa base de conocimientos de gestión de las relaciones con los clientes (CRM) cubre todas las funciones de CRM. Ayuda a los clientes que necesitan soluciones B2B o B2C, y cubre las áreas de automatización de la mercadotecnia, automatización de la fuerza de ventas, soporte y atención a clientes, gestión de asociados, gestión y creación de contratos, gestión de proyectos y de equipos, ventas por Internet, gestión de respuestas a correos electrónicos, lógica analítica y varios criterios técnicos de importancia.
 Deltek CRM & Proposals Deltek Vision CRM provides a complete business development and marketing solution targeted at project-based, professional service organizations. With Vision CRM, professional services organizations can manage and leverage centralized client, contact, opportunity data, and previous project history to make more effective business development decisions while increasing client satisfaction and revenue. In addition to a flexible configuration model for supporting a firm's unique process requirements, Vision CRM also delivers proposal automation functionality, which helps organizations to efficiently produce custom proposals, request for proposal (RFP) responses, and government proposals that include the firm's most recent and relevant experience.For more information, visit the company's web sitehttp://www.deltek.com  Detalles de los productos
 Perfil del cliente ideal
 Reporte de evaluación
 e-SynergyExact Synergy is a web-based collaborative platform that includes customer
relationship management (CRM) and human resources (HR) functionality, including
real-time financials, multisite reporting, and relationship and knowledge
management capabilities. The e-Synergy solution allows organizations to access
all customer contacts, correspondence, transactions, and activities in a single
central database, securely from anywhere via the Internet or intranet; search
for individual customer records or segment target customer groups using
variables including industry, company size, location, project, and
custom-defined fields; and provide an online portal for customers to log in and
submit requests and check status reports, billing details, and work in process.
Organizations can also manage marketing activities with advanced project,
scheduling, budget, reporting, and workflow functions; use the mail merge
function to generate automatic communications to customers and prospects; use
integrated functions for complaint management and customer satisfaction surveys
linked to CRM information; and generate automatic follow-up activities and
reminders using the Exact Event Manager.
For more information, visit the company's web site
http://www.exactamerica.com/
Or the product homepage
http://www.exactamerica.com/esynergy/index.html Detalles de los productos
Perfil del cliente ideal
Reporte de evaluación
 Maximizer CRMMaximizer's customer relationship management application, Maximizer CRM 10, brings together sales, marketing, and customer service and support in one suite that is accessible from the office or remotely via the Web, or through mobile devices including BlackBerry, Windows Mobile, and Palm. Maximizer CRM helps enterprises track and measure individual and team performance; generate accurate forecasts; preserve each customer's lifecycle, including conversations, transactions, and incidents; and automatically assign leads, among many other business activities.Maximizer CRM 10 builds on over 20 years of success, giving enterprises more options to establish individualized business processes. The application provides numerous sales, marketing, and customer service and support features and functionalities, including Web access with Web-based e-mail; company-wide visibility with reporting services in structured query language (SQL) and out-of-the-box reports; on-demand sales and professional coaching with CanDoGo™; territory and quote management for sales; Web-based lead capture for marketing; as well as various security and administration features and options.For more information, visit the company's web sitehttp://www.maximizer.comOr the product homepagehttp://www.maximizer.com/solutions/maxcrm/ Detalles de los productos
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 Microsoft Dynamics CRMMicrosoft Dynamics CRM 3.0 Professional is a complete customer relationship management (CRM) solution that provides all of the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact, through purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enables closer relationships with customers, and helps companies achieve new levels of profitability.For more information, visit the company's websitehttp://www.microsoft.com/or the product homepagehttp://www.microsoft.com/dynamics/crm/product/default.mspx Detalles de los productos
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 Pivotal CRMPivotal CRM is the customer relationship management (CRM) product suite of CDC Software, The Customer-Driven Company. The Pivotal CRM platform and the applications built upon it are highly flexible, enabling customers to mold the software to fit the way they do business. Extreme architectural flexibility cuts down on the time and cost of customizing Pivotal CRM solutions and allows businesses to create the internal processes and external customer experience that fit their strategy and vision. CDC Software's industry applications are a testament to the flexibility of Pivotal CRM. Leveraging this flexibility and deep knowledge of the financial services, home building and real estate, manufacturing, health care, and business service industries, the vendor has developed industry-tailoredapplications that mirror the functional needs and data models of these industries--while still providing the flexibility to fine-tune the system to meet the unique needs of individual companies. These industry-tailored applications save time, money, and effort in implementing custom systems.More than 1,800 companies around the world have licensed Pivotal CRM, including Centex Homes, Farm Credit Services of America, Premera Blue Cross, Qiagen, Sharp Electronics Corporation, and WellCare Health Plans.For more information, visit the company's web sitehttp://www.pivotal.com/ Detalles de los productos
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 Surado CRMSurado CRM is a sensible best-of-breed solution that achieves fast user acceptance, quick return on investment, and high-value customer experiences that drive company growth and profitability. Created specifically to meet the expanding and changing needs of growing companies and divisions of large organizations, Surado CRM provides flexibility, scalability, robustness, and an open architecture. Our modular product design begins by offering a powerful and comprehensive software suite enabling seamless coordination between sales, marketing, customer service, and support—right out of the box. Surado CRM then allows for a high degree of customization, fast integration with third-party applications, and advanced security options while providing a host of powerful product options that tailor to individual business requirements including integration tools, an offline solution, and Web-enabled modules. Surado CRM enables tight integration with other applications such as financials, supply chain management, customized applications, and other back-office systems, enabling organizations to leverage existing technology investments while promoting a true 360-degree view of customer interactions across the entire organization.For more information see the product homepage:www.SuradoCRM.com Detalles de los productos
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 Clientele CRM.NETClientele from Epicor Software is an integrated CRM system. Clientele quickly captures, routes, organizes, and stores the information that comes out of all customer interactions, including phone calls, e-mail, and automated web contacts. This information can then be shared and analyzed, and accessed every time users are in contact with customers.Epicor Clientele is intended to enable users to manage the customer relationship lifecycle, from generating leads to closing sales, and to providing support that results in additional business. It provides integrated sales and customer support functionality.The Clientele CRM Suite is a set of enterprise CRM applications for small to midsized companies. Clientele CRM is built entirely on the Microsoft .NET platform to provide accessibility, extensibility, and integration.For more information, see the company's web sitehttp://www.epicor.comor the product homepagehttp://www.epicor.com/www/products/enterprise/clientele/ Detalles de los productos
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 Power SuiteEntrepids offers Power Suite, a product suite for demand chains. The suite
covers such areas as order management, e-commerce, channel management, mobile
SFA, CRM, portals and intranets, contact management, and security management.
Its components include PowerVentas (for business-to-consumer e-commerce),
PowerChannels (for e-business demand chain management), PowerSalesMobile,
PowerCRM, PowerContent (for content management), PowerE-mail, and
PowerSecurity.
For more information, visit the company's web site
http://www.entrepids.com
or the product homepage
http://www.powerchannels.com/en/productos.asp Detalles de los productos
Perfil del cliente ideal
Reporte de evaluación
 Super Office SuperOffice provides a comprehensive overview of a client’s entire history, neatly displayed in one place. The vendor's complete turnkey solutions include consulting, implementation, integration, and user education services. More than 250,000 people rely on SuperOffice to help manage their business and turn their data into knowledge capital. SuperOffice provides greater flexibility through support of both J2EE and .NET, and provides a lower total cost of ownership, thus delivering more value. The solution runs on Windows or Web clients, as a hosted or on-premise solution, and supports multiple databases, including MS SQL, DB2, Oracle, and MYSQL.For more information, visit the company web sitehttp://www.superoffice.com or the product homepagehttp://www.superoffice.com/en/Products/SuperOffice-CRM/ Detalles de los productos
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b2bCRM B2bCRM covers the needs for a small business with two to five employees, and at the same time provides features for backup, sharing of information between people at different locations, shared calendars, shared archives for customer-related documents, standard contracts, data sheets, and more. Detalles de los productos
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Infor ERP SyteLine CRM Infor ERP SyteLine CRM is a web-based customer relationship management application that provides sales force automation, marketing, quote, order, and support management. Detalles de los productos
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Lawson M3 Customer Sales and Service The Lawson M3 Customer Sales and Service Suite is a suite of applications designed for medium-sized enterprises, focusing specifically on revenues and margins. Detalles de los productos
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SalesForce.com Enterprise Edition Salesforce.com Enterprise Edition provides customer relationship management (CRM) solutions that focus on sales force automation, marketing automation, customer service and support, and analytics. Detalles de los productos
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Soffront CRM The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM. Detalles de los productos
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Sugar Professional Sugar Professional is the latest version of the SugarCRM's open source CRM application. It provides business users with a view of customer interactions across sales, marketing, and service, with reporting and collaboration tools. Detalles de los productos
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EBSuite CRM The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules. Detalles de los productos
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Exactus CRM EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service functionality, as well as potential customer and opportunity management, and marketing campaigns lists. Detalles de los productos
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IFS CRM IFS CRM connects front-office processes such as sales and marketing with back-office functions.The application supports sales staff with a step-by-step qualification process, providing an overview of where users are in the sales process. Detalles de los productos
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QAD Enterprise Applications 2007 Employing service-oriented architecture (SOA)
capabilities, QAD 2007 includes functionality to address supply and demand chains, enterprise assets, transportation, and logistics. Detalles de los productos
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InfusionSoft (coming soon)InfusionSoft's customer relationship management (CRM) solution is built
specifically for marketers, entrepreneurs, and small businesses that recognize
marketing and automation are necessary to growing quickly and profitably. Detalles de los productos
Reporte de evaluación
KiBS (coming soon)KiBS customer relationship management (CRM) delivers integrated sales force
automation (SFA), marketing, and service capabilities accessible through its
web-based user interface. Detalles de los productos
Reporte de evaluación
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