CRM Liste des logicielsLa base de connaissances de gestion de la relation clients (GRC, en anglais CRM pour Customer Relationship Management) fournit les critères nécessaires à la bonne évaluation des solutions permettant à l'entreprise de conquérir de nouveaux clients et de renforcer la relation avec la clientèle actuelle afin de la fidéliser, notamment en s'assurant d'offrir les services les mieux adaptés à leurs besoins. Particulièrement adaptée aux besoins modernes des entreprises de commercer entre elles (B2B en anglais) ou directement avec les consommateurs (B2C en anglais), cette base couvre, par exemple, l'automatisation du marketing d'entreprise (AME, en anglais EMA pour Enterprise Marketing Automation), l'automatisation de la force de vente (AFV, en anglais SFA pour Sales Force Automation), l'aide et le service à la clientèle, la gestion de partenariat, la gestion de contrat, la gestion de projet, les ventes en ligne, la gestion de réponse par courrier électronique et l'utilisation de méthodes mathématiques d'analyse de données.
 Deltek CRM & Proposals Deltek Vision CRM provides a complete business development and marketing solution targeted at project-based, professional service organizations. With Vision CRM, professional services organizations can manage and leverage centralized client, contact, opportunity data, and previous project history to make more effective business development decisions while increasing client satisfaction and revenue. In addition to a flexible configuration model for supporting a firm's unique process requirements, Vision CRM also delivers proposal automation functionality, which helps organizations to efficiently produce custom proposals, request for proposal (RFP) responses, and government proposals that include the firm's most recent and relevant experience.For more information, visit the company's web sitehttp://www.deltek.com  Le produit
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 Surado CRMSurado CRM is a sensible best-of-breed solution that achieves fast user acceptance, quick return on investment, and high-value customer experiences that drive company growth and profitability. Created specifically to meet the expanding and changing needs of growing companies and divisions of large organizations, Surado CRM provides flexibility, scalability, robustness, and an open architecture. Our modular product design begins by offering a powerful and comprehensive software suite enabling seamless coordination between sales, marketing, customer service, and support—right out of the box. Surado CRM then allows for a high degree of customization, fast integration with third-party applications, and advanced security options while providing a host of powerful product options that tailor to individual business requirements including integration tools, an offline solution, and Web-enabled modules. Surado CRM enables tight integration with other applications such as financials, supply chain management, customized applications, and other back-office systems, enabling organizations to leverage existing technology investments while promoting a true 360-degree view of customer interactions across the entire organization.For more information see the product homepage:www.SuradoCRM.com Le produit
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 Clientele CRM.NETClientele from Epicor Software is an integrated CRM system. Clientele quickly captures, routes, organizes, and stores the information that comes out of all customer interactions, including phone calls, e-mail, and automated web contacts. This information can then be shared and analyzed, and accessed every time users are in contact with customers.Epicor Clientele is intended to enable users to manage the customer relationship lifecycle, from generating leads to closing sales, and to providing support that results in additional business. It provides integrated sales and customer support functionality.The Clientele CRM Suite is a set of enterprise CRM applications for small to midsized companies. Clientele CRM is built entirely on the Microsoft .NET platform to provide accessibility, extensibility, and integration.For more information, see the company's web sitehttp://www.epicor.comor the product homepagehttp://www.epicor.com/www/products/enterprise/clientele/ Le produit
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 Dynamics CRMMicrosoft Dynamics CRM is a fully
integrated customer relationship management (CRM) solution comprised of a robust
suite of sales, marketing, and customer service capabilities. The product offers
businesses of all sizes a fast, flexible, and affordable solution for finding,
winning, and growing profitable customer relationships. Native Office Outlook
integration encourages rapid user adoption, improves productivity, and helps
streamline business processes for greater overall impact. Microsoft Dynamics CRM
provides enterprise scalability, performance, and flexibility with a choice of
on-premise and on-demand deployments.
For more information, visit the company's websitehttp://www.microsoft.com/or the product homepagehttp://www.microsoft.com/dynamics/crm/product/default.mspx Le produit
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Commence OnDemand For more than two decades Commence has enabled companies to leverage information resulting in improved business performance. Le produit
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crmEZ.net Key features of crmEZ.net:
crmEZ has user-defined instructions and help for every field.
crmEZ has micro-training videos incorporated into the system. Le produit
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EBSuite CRM The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules. Le produit
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eKEPLER CRM Kepler ERP is a fully integrated enterprise resource planning solution. While the company originally developed solutions for financial simulation, it now produces systems that are focused on supporting inventory functionality, invoicing, accounts receivable, accounts payable, and more. Le produit
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Exactus CRM EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service functionality, as well as potential customer and opportunity management, and marketing campaigns lists. Le produit
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Health Care Management System Health Care Management System is a software solution aimed at improving health care management and facilitating doctors to improve medical care. Le produit
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Infor ERP SyteLine CRM Infor ERP SyteLine CRM is a web-based customer relationship management application that provides sales force automation, marketing, quote, order, and support management. Le produit
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Infor ERP XA CRM Infor ERP XA CRM is a web-based system, integrated management
system that can be used by sales, customer service, support, and marketing. Le produit
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Intelisis ERP Designed specifically for the Mexican market, Intelisis is an integrated system that helps control companies' functional operations with a single system. Le produit
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Lawson M3 Customer Sales and Service The Lawson M3 Customer Sales and Service Suite is a suite of applications designed for medium-sized enterprises, focusing specifically on revenues and margins. Le produit
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LOGIX CRM Based on TOTVS TEC architecture, Logix is software that
is independent of operational systems, databases, and interfaces. Le produit
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Metrix Metrix provides functionality for contact center, field service, mobile workforce, contract life cycle, service parts and logistics, return service, and warranty and assets. Le produit
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Oncontact CRM Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft . Le produit
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Onyx Adaptive CRM Onyx Software, a Consona customer relationship management (CRM) solution, provides enterprise CRM solutions. Le produit
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Oracle CRM On Demand Oracle CRM On Demand is the newest release of
Oracle's software-as-a-service. This CRM solution provides Web 2. Le produit
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Power Suite Entrepids offers Power Suite, a product suite for demand
chains. The suite covers such areas as order
management, e-commerce, channel management, mobile SFA, CRM, portals and intranets,
contact management, and security management. Le produit
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QAD Enterprise Applications Employing service-oriented architecture (SOA) capabilities, QAD 2007 includes
functionality to address supply and demand chains, enterprise assets,
transportation, and logistics. Le produit
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Sage SalesLogix Sage SalesLogix is a customer
relationship management (CRM) solution for organizations seeking to automate
their CRM business processes. Le produit
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SageCRM/SageCRM.com SageCRM/SageCRM.com is a web- and
wireless-based solution, which provides access to customer sales, marketing, and
support information, as well as access to back-office accounting and operations
systems. Le produit
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SalesForce.com Enterprise Edition Salesforce.com Enterprise Edition provides customer relationship management (CRM) solutions that focus on sales force automation, marketing automation, customer service and support, and analytics. Le produit
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SAP CRM SAP CRM has been used in over twenty-five industries
including automotive, chemicals, consumer products, professional services, high
tech, and wholesale distribution. Le produit
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SemaTree ECS SemaTree ECS is a J2EE compliant CRM solution with a proven feature set, customizable, with excellent performance characteristics. Le produit
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Siebel Oracle's Siebel Customer Relationship Management applications help provide insight to the right person at the right time, leading to faster, better informed decisions. Le produit
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Soffront CRM The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM. Le produit
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SugarCRM Suite SugarCRM Suite comes in two commercial versions: Sugar Professional and Sugar
Enterprise.
Sugar Professional is a CRM tool for organizations of all sizes, with
functionality covering sales, marketing, and customer support. Le produit
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Super Office SuperOffice CRM solutions cover enterprise needs within customer tracking and follow-up, document handling and archiving, daily task planning, sales force automation (SFA), marketing automation, and management reporting related to CRM. Le produit
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Synergy Exact Synergy can help organizations create and manage their business
communities and processes by bringing together individuals, documents, and
activities. Le produit
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SYSPRO CRM SYSPRO is a fully integrated business software solution that provides control over the planning and management of all facets of business including accounting, manufacturing, and distribution operations in a variety of industries. Le produit
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TechExcel CRM TechExcel Customer Suite is an integrated CRM solution focused on customer service throughout the customer life cycle. Le produit
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webCRM webCRM covers the needs for a small business with two to five employees, and at the same time provides features for backup, sharing of information between people at different locations, shared calendars, shared archives for customer-related documents, standard contracts, data sheets, and more. Le produit
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Microsoft Dynamics CRM (ERT) Microsoft Dynamics CRM is a fully integrated customer
relationship management (CRM) solution comprised of a suite of sales, marketing,
and customer service capabilities. Le produit
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GoPro (coming soon)GoPro Case Professional is an integrated case management and document
management application. This latest version of GoPro Case runs on top of Lotus
Domino R5,R6,R7 or R8. Le produit
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iExtensions (coming soon) Award-winning Lotus Notes CRM and sales force automation (SFA) software, iExtensions CRM allows clients to leverage their Lotus Notes Domino infrastructure. Le produit
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InfusionSoft (coming soon)InfusionSoft's customer relationship management (CRM) solution is built
specifically for marketers, entrepreneurs, and small businesses that recognize
marketing and automation are necessary to growing quickly and profitably. Le produit
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KiBS (coming soon)KiBS customer relationship management (CRM) delivers integrated sales force
automation (SFA), marketing, and service capabilities accessible through its
web-based user interface. Le produit
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LongJump Sales Force Automation (coming soon)LongJump Sales Force Automation (SFA) is one of the most powerful and robust Customer Relationship Management (CRM) solutions available. Le produit
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Mediacore CRM (coming soon)Mediacore CRM provides a platform to support marketing, sales, and service
activities. The software uses a consolidated customer database to obtain an
overview of all business activity at any time. Le produit
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Neocase CRM (coming soon)Neocase CRM is a customer
relationship management (CRM) solution designed to connect sales, marketing, and
customer support teams. Le produit
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Sage Accpac Extended Enterprise Suite (coming soon)Sage Software's Sage Accpac Extended Enterprise Suite provides business software solutions for its clients and business partners. Le produit
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