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Infogérance – Analyse comparative de Infrastructure Management Services

The graphs below were developed as a high-level competitive rating analysis of Infrastructure Management Services by Patni Computer Systems Limited. They display the standard scores of the vendors solution, as determined through TECs default Outsourcing, IT Infrastructure model. The graphs reflect 528 functional, technical, and business criteria.

Outsourcing, IT Infrastructure Modules

• Overall
• Employee Information
• IT Facility and Data Center Operation
• Distributed Technology Operation
• Network and Communications Service
• Business Continuity and Disaster Recovery
• Security
• Certifications and Accreditations
• Client Experience
• Business Flexibility

Procurez-vous le rapport d'évaluation de logiciels de Outsourcing, IT Infrastructure pour découvrir tous les détails de cette analyse.

The first graph is an overview of the main modules in the knowledge base, while the rest of the graphs display the submodules within the Outsourcing, IT Infrastructure hierarchy. To put this vendors solution in perspective, these graphs provide three sets of competitve data benchmarks.

Outsourcing, IT Infrastructure Main Modules

Employee Information

Outsourcing, IT Infrastructure Modules

• Overall
• Employee Information
• IT Facility and Data Center Operation
• Distributed Technology Operation
• Network and Communications Service
• Business Continuity and Disaster Recovery
• Security
• Certifications and Accreditations
• Client Experience
• Business Flexibility

Procurez-vous le rapport d'évaluation de logiciels de Outsourcing, IT Infrastructure pour découvrir tous les détails de cette analyse.

This RFP is focused on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these outsource providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc. The primary objective of the provider is to provide the services and support to help ensure that the customer's systems and network are up and running at all times.

Employee Information Modules Ratings

IT Facility and Data Center Operation

Outsourcing, IT Infrastructure Modules

• Overall
• Employee Information
• IT Facility and Data Center Operation
• Distributed Technology Operation
• Network and Communications Service
• Business Continuity and Disaster Recovery
• Security
• Certifications and Accreditations
• Client Experience
• Business Flexibility

Procurez-vous le rapport d'évaluation de logiciels de Outsourcing, IT Infrastructure pour découvrir tous les détails de cette analyse.

The primary objective of the provider is to provide the services and support to help ensure that the customer's systems and network are up and running at all times. This section of the RFP addresses a provider's strength and experience in running a dedicated IT facility or data center. This includes situations where the provider takes over and operates the customer's IT facility or where the provider maintains and supports substantially all of the the customer's technology infrastructure.

IT Facility and Data Center Operation Modules Ratings

Distributed Technology Operation

Outsourcing, IT Infrastructure Modules

• Overall
• Employee Information
• IT Facility and Data Center Operation
• Distributed Technology Operation
• Network and Communications Service
• Business Continuity and Disaster Recovery
• Security
• Certifications and Accreditations
• Client Experience
• Business Flexibility

Procurez-vous le rapport d'évaluation de logiciels de Outsourcing, IT Infrastructure pour découvrir tous les détails de cette analyse.

Support for distributed hardware and software.

Distributed Technology Operation Modules Ratings

Network and Communications Service

Outsourcing, IT Infrastructure Modules

• Overall
• Employee Information
• IT Facility and Data Center Operation
• Distributed Technology Operation
• Network and Communications Service
• Business Continuity and Disaster Recovery
• Security
• Certifications and Accreditations
• Client Experience
• Business Flexibility

Procurez-vous le rapport d'évaluation de logiciels de Outsourcing, IT Infrastructure pour découvrir tous les détails de cette analyse.

The typical types of activities that these outsource providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site or application hosting, etc. The primary objective of the provider is to provide the services and support to help ensure that the customer's systems and network are up and running at all times.

Network and Communications Service Modules Ratings

Business Continuity and Disaster Recovery

Outsourcing, IT Infrastructure Modules

• Overall
• Employee Information
• IT Facility and Data Center Operation
• Distributed Technology Operation
• Network and Communications Service
• Business Continuity and Disaster Recovery
• Security
• Certifications and Accreditations
• Client Experience
• Business Flexibility

Procurez-vous le rapport d'évaluation de logiciels de Outsourcing, IT Infrastructure pour découvrir tous les détails de cette analyse.

Business continuity and disaster recovery involves recovery services such as integrated recovery capabilities for operating systems, databases, applications, and telephone systems for data centers and call centers. Workplace environments, temporary hardware replacement, transportable workplaces, and alternate work sites are part of the services that may be important to a disaster recovery situation.

Business Continuity and Disaster Recovery Modules Ratings

Security

Outsourcing, IT Infrastructure Modules

• Overall
• Employee Information
• IT Facility and Data Center Operation
• Distributed Technology Operation
• Network and Communications Service
• Business Continuity and Disaster Recovery
• Security
• Certifications and Accreditations
• Client Experience
• Business Flexibility

Procurez-vous le rapport d'évaluation de logiciels de Outsourcing, IT Infrastructure pour découvrir tous les détails de cette analyse.

Security services include the management of firewalls and preventing unauthorized access to sensitive systems and data. In addition, security requirements may include virus and spam protection as well as managing the access to physical work facilities.

Security Modules Ratings

Certifications and Accreditations

Outsourcing, IT Infrastructure Modules

• Overall
• Employee Information
• IT Facility and Data Center Operation
• Distributed Technology Operation
• Network and Communications Service
• Business Continuity and Disaster Recovery
• Security
• Certifications and Accreditations
• Client Experience
• Business Flexibility

Procurez-vous le rapport d'évaluation de logiciels de Outsourcing, IT Infrastructure pour découvrir tous les détails de cette analyse.

The typical types of activities that these outsource providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site or application hosting, etc. The primary objective of the provider is to provide the services and support to help ensure that the customer's systems and network are up and running at all times.

Certifications and Accreditations Modules Ratings

Client Experience

Outsourcing, IT Infrastructure Modules

• Overall
• Employee Information
• IT Facility and Data Center Operation
• Distributed Technology Operation
• Network and Communications Service
• Business Continuity and Disaster Recovery
• Security
• Certifications and Accreditations
• Client Experience
• Business Flexibility

Procurez-vous le rapport d'évaluation de logiciels de Outsourcing, IT Infrastructure pour découvrir tous les détails de cette analyse.

The typical types of activities that these outsource providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site or application hosting, etc. The primary objective of the provider is to provide the services and support to help ensure that the customer's systems and network are up and running at all times.

Client Experience Modules Ratings

Business Flexibility

Outsourcing, IT Infrastructure Modules

• Overall
• Employee Information
• IT Facility and Data Center Operation
• Distributed Technology Operation
• Network and Communications Service
• Business Continuity and Disaster Recovery
• Security
• Certifications and Accreditations
• Client Experience
• Business Flexibility

Procurez-vous le rapport d'évaluation de logiciels de Outsourcing, IT Infrastructure pour découvrir tous les détails de cette analyse.

The typical types of activities that these outsource providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site or application hosting, etc. The primary objective of the provider is to provide the services and support to help ensure that the customer's systems and network are up and running at all times.

Business Flexibility Modules Ratings