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Technology News

David Bourque - January 25, 2008

Many organizations dont follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solutions total cost of ownership.

Bob Riefstahl - January 23, 2008

This article is part of the continuing education all software demonstrators need to ensure their fundamental skills remain sharp. It points out three common crimes made in demonstrations, how to recognize them, and suggests alternative approaches.

Joseph J. Strub - January 21, 2008

There are two prevailing approaches for selecting enterprise-wide software: the functions and features approach and the business processes approach. Yet a third alternative does existone that takes the best aspects of these two to provide the assurances needed by the buyer and the efficiency desired by the vendor.


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Monday, May 12, 2008