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CRM Evaluation Center

Sep 7, 2008
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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Oracle Buys Carleton Corporation to Enhance Warehouse Offering (3 Pages)
by M. Reed
Nov 10, 1999 Abstract : 'REDWOOD SHORES, Calif., and MINNETONKA, Minn., Nov. 9 /PRNewswire/ -- Oracle Corporation (Nasdaq: ORCL) and Carleton Corporation (Nasdaq: CARL) today announced that the two companies have signed a definitive merger agreement for Oracle to acquire Carleton, an early innovator of data quality and mainframe data extraction software'. The offer values Carleton shares at $2.45 a share, which is less than the stock's closing price on Monday of $2.56.
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Parametric Technology Corporation's Bold Vision Drives Growth and Innovation (3 Pages)
by Michael Bittner
Nov 18, 2005 Abstract : Cooperative markets and clever strategies controlling internal developments and guiding marketing may help Parametric Technology Corporation (PTC) reach revenues of $1 billion (USD) by 2008. However, more impressive is this may make PTC an innovator in product lifecycle management.
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The Case of A Boutique Vendor's Benefits of Focus - IRM Corporation (5 Pages)
by Olin Thompson & P.J. Jakovljevic
Jan 6, 2003 Abstract : A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial terms to match the realities of its sole market – food manufacturers who sell to the foodservice and vending markets.
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The Importance of Server Robustness in CRM (3 Pages)
by Mukhles Zaman
Jun 15, 2004 Abstract : In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many companies have failed to focus on subjects like reliability, downtime, and scalability. Since 1991, Touchtone Corporation has devoted its efforts to developing and maintaining a client/server customer relationship management (CRM) application and has equipped more than 750 IBM AS/400 and iSeries customers with its native OS/400 CRM solution.
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Surado! A Rising Mid-market CRM Provider (3 Pages)
by Kevin Ramesan
Oct 16, 2003 Abstract : Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, and Commence Corporation.
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SCT Corporation Means (e)Business For Process Manufacturing (3 Pages)
by P.J. Jakovljevic & P. Catz
Apr 30, 2001 Abstract : SCT has announced more e-commerce offerings for the process industries, including an expanded vision for their iProcess.sct solution called 'Collaboration in Process' which is based on recognition that process manufacturers and distributors will increasingly go to market as members of competing commerce networks. New product announcements include additional e-CRM capabilities, and an announced relationship with IBM that combines SCTï¾’s products with IBMï¾’s hardware, software, and services.
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Remedy Corporation: Poised for a Comeback? (8 Pages)
by D. Geller
May 17, 2000 Abstract : Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement (and others), and propelled by something unusual – profits – the company is hoping to regain its former luster.
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PeopleSoft Completes Acquisition of Vantive; Vantive CRM Applications Integrate with PeopleSoft and Other ERP Systems (3 Pages)
by P.J. Jakovljevic
Jan 21, 2000 Abstract : On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest independent supplier of customer relationship management (CRM) solutions. The transaction was completed December 31, 1999 with the issuance of approximately 28 million shares of common stock and options to purchase common stock, and is anticipated to be accounted for as a pooling-of-interests. The acquisition of Vantive makes PeopleSoft the only enterprise software company offering a full suite of CRM products that integrate tightly with PeopleSoft and other major back-office applications.
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SPSS Has A New ShowCase (3 Pages)
by M. Reed
Nov 14, 2000 Abstract : On November 7, 2000, SPSS announced that they have signed an agreement to purchase ShowCase Corporation. The company sees a large part of its future in the analytical CRM market, and will use ShowCase to bolster staff and expertise levels.
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