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ITO: Application Related Services, Software Products and Associated Services by Softtek

ITO: Application Related Services, Software Products and Associated Services Overview

Founded in 1982, Softtek is a global provider of IT and business process solutions with close to 7,000 professionals across 30 offices in North America, Latin America, Europe, and Asia. With eight Global Delivery Centers in Mexico, Brazil, Spain, and China, Softtek provides solutions to top-tier corporations in over 20 countries through on-site, on-shore, and its trademarked Near Shore service delivery models. Creator of the Near Shore industry, Softtek is one of the largest IT service providers in Latin America. Softtek is Near Shore service provider for North America, as well as Latin America's largest private IT service provider. For more than two decades, the company has served the technology needs of some of the world's most notable companies, offering various IT services including application related services, IT infrastructure support, and business process outsourcing (BPO). The functionality of the Near Shore approach is based on using one or more of the eight Global Delivery Centers (GDCs) based in Mexico (4), Brazil (2), Spain (1), or China (1) to meet the global IT needs of customers in North America, Latin America, Europe, and Asia. The GDCs adhere to a "follow-the-sun" strategy, keeping work regionally close to allow for customer interaction and on-site work when remote delivery is unfavorable. Each GDC operates following Six Sigma philosophy, Capability Maturity Model Integration (CMMi) guidelines, and in some cases is process certified in ISO, confirming that the client gets a high level of expertise and efficiency. Also, through the network of GDCs, Softtek helps ensure business continuity and disaster recovery plans for its clients, which is also supported by its strong communications infrastructure.

Softtek's information technology outsourcing (ITO) services consist of two areas: application related services, and software products and associated services. Under the rubric of application related services, Softtek offers application maintenance and support, application development, application modernization, and quality assurance (QA) and testing. Its software products and associated services include integration and deployment of enterprise resource planning (ERP), customer relationship planning (CRM), and business intelligence (BI).

Application related services are those that cover the entire application lifecycle, including the designing, building, testing, implementation, and support of custom and packaged applications. Softtek's clients benefit from process efficiency, lean cost structures, rigorous service-level commitments, and global reach. In additon to development, maintenance and support, and modernization, Softtek also offers data integration services, and ERP services for SAP and Oracle applications.

For Latin American markets, Softtek offers packaged software product solutions and associated services, such as training and first level support. Softtek is a value-added reseller (VAR) for some of the world’s most renowned software solutions, including: ERP, data integration, and BI. Softtek is a VAR of products from SAP, Informatica, Cognos, and Business Objects. The company also offers post-sales support and education services.

For more information, visit the company's web site

http://www.softtek.com/en/index.php

Softtek Other Products

Outsourcing, IT Infrastructure

ITO: IT Infrastructure Support Services

Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability.

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