Customer Relationship Management (CRM):IFS IFS CRM

IFS CRM 7 by IFS

IFS CRM Overview

Created:5/24/2007
Updated4/17/2007

IFS, the global enterprise applications company, provides software solutions that focus on the ability of organizations to respond to market changes. Founded in 1983, IFS pioneered component-based enterprise resource planning (ERP) software with IFS Applications, now in its seventh generation. IFS Applications is built on open service-oriented architecture (SOA).

IFS provides industry-specific solutions for key vertical markets, including aerospace and defense, industrial manufacturing, automotive, high tech, and process industries such as food and beverage, construction, utilities, and telecommunications.

IFS CRM connects front-office processes such as sales and marketing with back-office functions.

The application supports sales staff with a step-by-step qualification process, providing an overview of where users are in the sales process. Features include opportunity management, account management, sales process management, and reporting and analytics. Other features include contact and activity management, product catalogs, integration and synchronization with the back office, and integration with office and e-mail software.

IFS CRM helps users resolve customer problems and answer customer concerns on support, service contracts, warranties, and returns. Users can manage customer service contracts, and specify and control the service level for each customer and service activity. The product supports a knowledge database, support center, role-based portals, traceability and document management, and contract control.
IFS CRM also includes functionality for campaign management and a marketing communication platform.

For more information, visit the company’s web site

http://www.ifsworld.com/

or the product homepage

http://www.ifsworld.com/solutions2/Customers/default.asp

IFS Other Products

Sales Force Automation (SFA)

IFS CRM

IFS CRM connects front-office processes such as sales and marketing with back-office functions.The application supports sales staff with a step-by-step qualification process, providing an overview of where users are in the sales process.

CMMS - EAM

IFS Applications

IFS Applications provides extended ERP functionality, including supply chain management (SCM); enterprise asset management (EAM); maintenance, repair, and overhaul (MRO); product lifecycle management (PLM); customer relationship management (CRM); and corporate performance management (CPM).

Discrete Manufacturing (ERP)

IFS Applications

Throughout the world, IFS helps leading companies improve profitability, meet regulatory requirements, and take advantage of new business opportunities.

Engineer-to-Order (ETO ERP)

IFS Applications

ERP for Services (Non-manufacturing)

IFS Applications

Throughout the world, IFS helps leading companies improve profitability, meet regulatory requirements, and take advantage of new business opportunities.

IFS Applications is built on open service-oriented architecture (SOA), resulting in solutions that are easier to implement and upgrade, that deliver faster return on investment (ROI), and that easily coexist with existing enterprise systems and point solutions.