Infor CRM Epiphany by Infor
Version: 7.x
Infor acquires and develops functionally rich software backed by thousands of domain experts, and then makes it better through continuous innovation, faster implementation, global enablement, and flexible buying options. In a few short years, Infor has become one of the largest providers of business software in the world, with over 70,000 customers, and implementation and support capabilities in over 100 countries in the Americas, Europe, the Middle East, Africa, and Asia. Infor is headquartered in Alpharetta, Georgia (US), and has 116 offices around the world.
Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction. Sales—provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction. Service—serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalized, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries.
For more information see the company's web site http://www.infor.com/
or product homepage:
http://www.infor.com/solutions/crm/
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The vertical segment or industry to which Infor CRM Epiphany applies.
- Aerospace and Defense (A&D)
- Automotive
- Banking
- Chemicals
- Consumer Packaged Goods (CPG)
- Electronics/High–Tech
- Energy
- Engineering and Construction
- Fabricated Metals
- Financial Institutions
- Food and Beverage
- Forestry
- Furniture and Fixtures
- Gaming and Hospitality
- Health Care
- Industrial and Commercial Products/Machinery
- Insurance
- Lumber/Wood
- Manufacturing
- Medical Devices and Laboratory Equipment
- Mining
- Paper Products
- Pharmaceutical/Life Science
- Public Sector/Government
- Publishing/Media
- Retail
- Rubber/Plastic
- Service Provider
- Steel/Mill Products
- Telecommunication
- Transportation
- Textiles, Apparel, and Footwear
- Utilities
- Warehousing/Distribution
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Functionality, services, or modules offered by Infor CRM Epiphany.
- Analytics
- Channel management
- Collaborative e–commerce (buy–side, sell–side, digital marketplaces)
- Contact management
- Customer contract management
- Customer reference
- Customer service and support
- Document management
- E–commerce B2B
- E–commerce B2C
- E–mail manager
- E–mail marketing
- Field service
- Internationalization
- Marketing management
- Mobile computing
- Product and price configurator
- Project management
- Retail solutions
- Sales force automation (SFA)
- Sales proposals
- Surveys
- Workflow manager
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The ability Infor CRM Epiphany has to adapt to non-native, national or regional standards(e.g., tax and regulatory compliance). This relates to Infor CRM Epiphany's level of presence and localization capabilities.
- Africa
- Asia
- Southeast Asia (including the Far East and Japan)
- Australasia
- Europe (east, central, and south)
- Europe (west and north, including the United Kingdom)
- Latin America (Mexico, Central America, and South America)
- North America (Canada and the United States)
- Middle East
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A selection of server platforms supported by Infor CRM Epiphany.
- IBM iSeries (AS/400)
- Mainframe
- Linux (such as SUSE, Red Hat, or Debian/Ubuntu)
- Unix (such as Solaris or AIX)
- Microsoft server (such as Windows NT/2003/Vista)
- Hosted solution or SaaS
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The user company size (the total number of employees) that Infor CRM Epiphany is suitable for.
- 501 – 1,000 Employees
- 1,001 – 5,000 Employees
- 5,001 – 10,000 Employees
- Over 10,000 Employees
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The number of user company sites that Infor CRM Epiphany is suitable for.
- Single–site enterprise
- 2–10 sites
- 11–20 sites
- 21–40 sites
- 41–100 sites
- Greater than 100 sites
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| Headquarters: |
13560 Morris Rd. Suite 4100
Alpharetta, GA
30004
UNITED STATES
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|
Relations Manager |
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| Contact Phone: |
678-319-8000
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| Fax: |
678-393-5001 |
| Toll Free: |
800-260-2640 |
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| Fiscal Year-end: |
May
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| Fiscal Year Revenues (Growth): |
$2.1 billion |
| Fiscal Year Net Earnings (Growth): |
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| Fiscal Year Product vs. Services: |
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| Fiscal Year Employees: |
9200
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While competitive costs (low and flexible software license pricing and implementation costs) and outstanding global service (proven fast implementations and customer loyalty) will remain important requirements for success, particularly in the lower end of the market, vertical focus will be the key factor for survival. Analyzing MAPICS' Further Steps After Frontstep
Part Three: Market Impact
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