Dynamics CRM by Microsoft
Version: 2011
Microsoft Business Solutions (NASDAQ: MSFT), which includes the businesses of Great Plains, Microsoft bCentral, and Navision a/s, offers a range of business applications for small and mid-market businesses. Microsoft Business Solutions applications can help automate end-to-end business processes across the following areas.
- Financials
- Distribution
- Project accounting
- Electronic commerce
- Human resources (HR) and payroll
- Manufacturing
- Supply chain management (SCM)
- Business intelligence (BI)
- Sales and marketing management
- Customer service and support
Microsoft was established in 1975 and is headquartered in Redmond, Washington (US).
Microsoft Dynamics CRM is a fully
integrated customer relationship management (CRM) solution comprised of a robust
suite of sales, marketing, and customer service capabilities. The product offers
businesses of all sizes a fast, flexible, and affordable solution for finding,
winning, and growing profitable customer relationships. Native Office Outlook
integration encourages rapid user adoption, improves productivity, and helps
streamline business processes for greater overall impact. Microsoft Dynamics CRM
provides enterprise scalability, performance, and flexibility with a choice of
on-premise and on-demand deployments.
For more information, visit the company's website http://www.microsoft.com/ or the product homepage http://www.microsoft.com/dynamics/crm/product/default.mspx
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The vertical segment or industry to which Dynamics CRM applies.
- Aerospace and Defense (A&D)
- Associations/Non–Profit
- Automotive
- Banking
- Chemicals
- Consumer Packaged Goods (CPG)
- Electronics/High–Tech
- Energy
- Engineering and Construction
- Fabricated Metals
- Financial Institutions
- Food and Beverage
- Forestry
- Furniture and Fixtures
- Gaming and Hospitality
- Health Care
- Higher Education
- Industrial and Commercial Products/Machinery
- Insurance
- Lumber/Wood
- Manufacturing
- Medical Devices and Laboratory Equipment
- Mining
- Oil and Gas
- Paper Products
- Pharmaceutical/Life Science
- Public Sector/Government
- Publishing/Media
- Real Estate
- Retail
- Rubber/Plastic
- Service Provider
- Steel/Mill Products
- Telecommunication
- Transportation
- Textiles, Apparel, and Footwear
- Utilities
- Warehousing/Distribution
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Functionality, services, or modules offered by Dynamics CRM.
- Analytics
- Channel management
- Collaborative e–commerce (buy–side, sell–side, digital marketplaces)
- Commission management
- Contact management
- Customer contract management
- Customer reference
- Customer service and support
- Document management
- E–commerce B2B
- E–commerce B2C
- E–mail manager
- E–mail marketing
- Field service
- Internationalization
- Marketing management
- Mobile computing
- Product and price configurator
- Project management
- Relationship capital management
- Retail solutions
- Sales force automation (SFA)
- Sales proposals
- Workflow manager
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The ability Dynamics CRM has to adapt to non-native, national or regional standards(e.g., tax and regulatory compliance). This relates to Dynamics CRM's level of presence and localization capabilities.
- Africa
- Asia
- Southeast Asia (including the Far East and Japan)
- Australasia
- Europe (east, central, and south)
- Europe (west and north, including the United Kingdom)
- Latin America (Mexico, Central America, and South America)
- North America (Canada and the United States)
- Middle East
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A selection of server platforms supported by Dynamics CRM.
- Microsoft server (such as Windows NT/2003/Vista)
- Hosted solution or SaaS
- On–demand service (multi–tenancy)
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The user company size (the total number of employees) that Dynamics CRM is suitable for.
- 1 to 50 Employees
- 51 – 200 Employees
- 201 – 500 Employees
- 501 – 1,000 Employees
- 1,001 – 5,000 Employees
- 5,001 – 10,000 Employees
- Over 10,000 Employees
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The number of user company sites that Dynamics CRM is suitable for.
- Single–site enterprise
- 2–10 sites
- 11–20 sites
- 21–40 sites
- 41–100 sites
- Greater than 100 sites
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| Headquarters: |
One Microsoft Way
Redmond, WA
98052-6499
UNITED STATES
One Microsoft Way
Redmond, WA
98052-6499
UNITED STATES
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| Chief Executive Officer |
Steve Balmer |
| Contact Phone: |
1-425-705-1900
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| Fax: |
1-425-936-7329 |
| Toll Free: |
1-800-642-7676 |
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| Fiscal Year-end: |
December
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| Fiscal Year Revenues (Growth): |
0 |
| Fiscal Year Net Earnings (Growth): |
0 |
| Fiscal Year Product vs. Services: |
|
| Fiscal Year Employees: |
0
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