Pivotal CRM by CDC Software
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Created:5/24/2007
Updated6/6/2008
CDC Software is a provider of enterprise software applications designed to help organizations deliver a superior customer experience while increasing efficiencies and profitability. The CDC Software product suite includes Pivotal CRM (customer relationship management); c360 CRM add-on products, industry solutions, and development tools for the Microsoft Dynamics CRM platform; Ross ERP (enterprise resource planning) and SCM (supply chain management); MVI real-time performance management; IMI warehouse management and order management; and Platinum China HR (human resource) and business analytics solutions.
These industry-specific solutions are used by more than 5,000 customers worldwide, with strong representation in the manufacturing, financial services, healthcare, home building, real estate, and wholesale and retail distribution industries.
CDC Software's product offerings are complemented by a full continuum of services that span the lifecycle of technology and software applications, including implementation, project consulting, outsourced business services, application management, and offshore development.
CDC Software is the enterprise software unit of CDC Corporation (NASDAQ: CHINA) and is ranked number 18 on the Manufacturing Business Technology 2006 Global 100 List of Enterprise and Supply Chain Management Application vendors.
Pivotal CRM is the customer relationship management (CRM) product suite of CDC Software, The Customer-Driven Company. The Pivotal CRM platform and the applications built upon it are highly flexible, enabling customers to mold the software to fit the way they do business. Extreme architectural flexibility cuts down on the time and cost of customizing Pivotal CRM solutions and allows businesses to create the internal processes and external customer experience that fit their strategy and vision.
CDC Software's industry applications are a testament to the flexibility of Pivotal CRM. Leveraging this flexibility and deep knowledge of the financial services, home building and real estate, manufacturing, health care, and business service industries, the vendor has developed industry-tailored
applications that mirror the functional needs and data models of these industries--while still providing the flexibility to fine-tune the system to meet the unique needs of individual companies. These industry-tailored applications save time, money, and effort in implementing custom systems.
More than 1,800 companies around the world have licensed Pivotal CRM, including Centex Homes, Farm Credit Services of America, Premera Blue Cross, Qiagen, Sharp Electronics Corporation, and WellCare Health Plans. For more information, visit the company's web site http://www.pivotalcrm.com
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The vertical segment or industry to which Pivotal CRM applies.
- Aerospace and Defense (A&D)
- Associations/Non–Profit
- Banking
- Chemicals
- Consumer Packaged Goods (CPG)
- Electronics/High–Tech
- Engineering and Construction
- Fabricated Metals
- Financial Institutions
- Food and Beverage
- Furniture and Fixtures
- Gaming and Hospitality
- Health Care
- Higher Education
- Industrial and Commercial Products/Machinery
- Insurance
- Lumber/Wood
- Manufacturing
- Medical Devices and Laboratory Equipment
- Oil and Gas
- Paper Products
- Pharmaceutical/Life Science
- Public Sector/Government
- Publishing/Media
- Real Estate
- Rubber/Plastic
- Service Provider
- Steel/Mill Products
- Transportation
- Textiles, Apparel, and Footwear
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Functionality, services, or modules offered by Pivotal CRM.
- Analytics
- Channel management
- Contact management
- Customer contract management
- Customer reference
- Customer service and support
- Document management
- E–commerce B2B
- E–mail manager
- E–mail marketing
- Field service
- Internationalization
- Marketing management
- Mobile computing
- Product and price configurator
- Relationship capital management
- Sales force automation (SFA)
- Sales proposals
- Surveys
- Workflow manager
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The ability Pivotal CRM has to adapt to non-native, national or regional standards(e.g., tax and regulatory compliance). This relates to Pivotal CRM's level of presence and localization capabilities.
- Asia
- Southeast Asia (including the Far East and Japan)
- Australasia
- Europe (east, central, and south)
- Europe (west and north, including the United Kingdom)
- Latin America (Mexico, Central America, and South America)
- North America (Canada and the United States)
- Middle East
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A selection of server platforms supported by Pivotal CRM.
- Windows Server (such as NT/2003/Vista)
- Hosted solution (not installed on a customer server)
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The user company size (the total number of employees) that Pivotal CRM is suitable for.
- 1 – 50 Employees
- 51 – 200 Employees
- 201 – 500 Employees
- 501 – 1,000 Employees
- 1,001 – 5,000 Employees
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The number of user company sites that Pivotal CRM is suitable for.
- Single–site enterprise
- 2–10 sites
- 11–20 sites
- 21–40 sites
- 40–100 sites
- Greater than 100 sites
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| Headquarters: |
Two Concourse Parkway, Suite 800
Atlanta, GA
30328
UNITED STATES
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| Contact Phone: |
1 770-351-9600
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| Fax: |
+1 770-351-0036
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| Toll Free: |
NA |
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| Fiscal Year-end: |
December
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| Fiscal Year Revenues (Growth): |
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 Read CDC Software Related Articles in Our Article Archive
CRM for Financial and Insurance MarketsPivotal CRM for Financial Services Pivotal CRM for Financial Services offers comprehensive, integrated, industry-specific capabilities that increase insight into operational performance, streamline processes across the value chain, and improve responsiveness to client demands.
ERP - DistributionRoss ERPRoss ERP software systems from CDC Software address industry-specific challenges for recipe and formula-based manufacturers.
Mixed-Mode Manufacturing (ERP)Ross Enterprise
Ross Enterprise
software systems from CDC Software address industry-specific challenges for recipe
and formula-based manufacturers.
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Process Manufacturing (ERP)Ross Enterprise Ross Enterprise software systems from CDC Software address industry-specific challenges for recipe and formula-based manufacturers.
Financial PackagesRoss Enterprise
Ross Enterprise software is an integrated enterprise resource management
solution (including enterprise resource planning, supply chain management, and customer relationship management)
specifically designed to meet the information needs of process manufacturers.
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