Customer Relationship Management (CRM):SYSPRO SYSPRO CRM

SYSPRO CRM 4.10 by SYSPRO

SYSPRO CRM Overview

SYSPRO CRM
Software Evaluation Report

Web Site

www.syspro.com

Ideal Customer

Who should best benefit?

Created:5/24/2007
Updated8/14/2007

Since its inception in 1978, SYSPRO has been delivering state-of-the-art enterprise business solutions to some of the world's leading companies. As a global leader in the production of world-class enterprise resource planning (ERP) software, SYSPRO now caters to the specialized needs of 12,000 licensed companies in more than 60 countries worldwide. SYSPRO software is marketed worldwide through regional territory distribution centers in the US, Canada, Africa, Asia Pacific, Australia, and the UK.

As a fully-integrated business software solution, SYSPRO provides complete control over the planning and management of all facets of business, including accounting, manufacturing, and distribution operations in a variety of industries. SYSPRO software empowers small and medium manufacturers and distributors, as well as departments and divisions of larger companies, with high functionality, scalability, quality, and ease-of-use.

Over the years, SYSPRO has gained industry recognition for having one of the world's most effective development teams. Consistent growth, upgrades, new releases, and a strong relationship with both customers and the distribution channel contribute to the company's high degree of financial stability. Customers buying SYSPRO solutions are not only buying technology; they are buying a long-term relationship that will continue to provide significant value.

SYSPRO is a fully integrated business software solution that provides control over the planning and management of all facets of business including accounting, manufacturing, and distribution operations in a variety of industries.

Syspro CRM was developed around a process automation methodology in which key functions of the CRM solution are defined specific to the end users' needs allowing for improved efficiency in regards to customer and vendor management. With strong marketing, campaign, and service management, the Syspro CRM solution was designed to dynamically handle the constantly changing requirements of today's business

For more information, see the company's web site

http://www.syspro.com

SYSPRO CRM Summary

Industry Focus

The vertical segment or industry to which SYSPRO CRM applies.

Aerospace and Defense (A&D)
Associations/Non–Profit
Automotive
Banking
Chemicals
Consumer Packaged Goods (CPG)
Electronics/High–Tech
Energy
Engineering and Construction
Fabricated Metals
Financial Institutions
Food and Beverage
Forestry
Furniture and Fixtures
Gaming and Hospitality
Health Care
Higher Education
Industrial and Commercial Products/Machinery
Insurance
Lumber/Wood
Manufacturing
Medical Devices and Laboratory Equipment
Mining
Oil and Gas
Paper Products
Pharmaceutical/Life Science
Public Sector/Government
Publishing/Media
Real Estate
Retail
Rubber/Plastic
Service Provider
Steel/Mill Products
Telecommunication
Transportation
Textiles, Apparel, and Footwear
Utilities
Warehousing/Distribution

Product Portfolio

Functionality, services, or modules offered by SYSPRO CRM.

Analytics
Channel management
Collaborative e–commerce (buy–side, sell–side, digital marketplaces)
Commission management
Contact management
Customer contract management
Customer reference
Customer service and support
Document management
E–commerce B2B
E–commerce B2C
E–mail manager
E–mail marketing
Field service
Internationalization
Marketing management
Mobile computing
Project management
Relationship capital management
Retail solutions
Sales force automation (SFA)
Sales proposals
Surveys
Workflow manager

Localization

The ability SYSPRO CRM has to adapt to non-native, national or regional standards(e.g., tax and regulatory compliance). This relates to SYSPRO CRM's level of presence and localization capabilities.

Africa
Asia
Southeast Asia (including the Far East and Japan)
Australasia
Europe (east, central, and south)
Europe (west and north, including the United Kingdom)
Latin America (Mexico, Central America, and South America)
North America (Canada and the United States)
Middle East

Server Platform

A selection of server platforms supported by SYSPRO CRM.

Windows Server (such as NT/2003/Vista)

User Company Size

The user company size (the total number of employees) that SYSPRO CRM is suitable for.

1 – 50 Employees
51 – 200 Employees
201 – 500 Employees
501 – 1,000 Employees

User Company Sites

The number of user company sites that SYSPRO CRM is suitable for.

Single–site enterprise
2–10 sites
11–20 sites
21–40 sites
40–100 sites

SYSPRO Corporate Info

Headquarters:	959 South Coast Drive Costa Mesa, CA 92626 UNITED STATES
President and CEO	Brian Stein (President SYSPRO US)
Contact Phone:	1-714-437-1000
Fax:	1-714-437-1000
Toll Free:	1-800-369-8649

Fiscal Year-end:

December

Fiscal Year Revenues (Growth):

Fiscal Year Net Earnings (Growth):

Fiscal Year Product vs. Services:

Product:	80%
Services:	20%

Fiscal Year Employees:

410

SYSPRO Related Articles

Cut-to-size/shape Industries
by P.J. Jakovljevic
The specialized material resource planning module for cut-to-size/shape industries must be able to recognize when current demand cannot be satisfied by the in stock inventory due to dimensional issues, and include that unsatisfied demand in its reorder messages.

SYSPRO - Awaiting Positive IMPACT From Its Brand Unification Part Three: Challenges and User Recommendations
by P.J. Jakovljevic
SYSPRO remains a stalwart vendor within the mid-market accounting, manufacturing, and distribution software markets. The current market trend is towards vendors that can provide comprehensive solutions for small and medium-sized companies with a justifiable return on investment (ROI), and SYSPRO seems to have a fair shot. Moreover, with its global coverage, multi-national product’s capabilities, suitability to diverse manufacturing environments, as well as with its cross-platform support and excellent service & support track, the vendor seems poised to give run for the money to almost any contender.

SYSPRO - Awaiting Positive IMPACT From Its Brand Unification Part Two: Market Impact
by P.J. Jakovljevic
With its latest moves, SYSPRO seems to have braced itself well for the bigger brethren’s onslaught. The latest brand unification move may prove that the company is also changing its marketing approach, starting with clearer worldwide prominence and unequivocal identity.

SYSPRO - Awaiting Positive IMPACT From Its Brand Unification
by P.J. Jakovljevic
By further perfecting its mid-market value proposition and by also unifying its corporate and product brands (i.e., often conflicting IMPACT Encore product brand has been discontinued), SYSPRO should certainly give other incumbent mid-market players and intruders a run for their money.

Syspro Hatches 'Encore' IMPACT On SME Manufacturers. Part 2: Market Impact
by P.J. Jakovljevic
While Syspro’s recent product release does not necessarily represent a major ground breaking, its broad and well-attuned offering for small enterprises should certainly give other incumbent players a run for their money.

Syspro Hatches 'Encore' IMPACT On SME Manufacturers
by P.J. Jakovljevic
While Syspro’s recent product release does not necessarily represent a major ground breaking, its broad and well-attuned offering for small enterprises should certainly give other incumbent players a run for their money.

Read SYSPRO Related Articles in Our Article Archive

SYSPRO Other Products

Accounting (ERP for SMB)
SYSPRO
SYSPRO software is a complete, best-of-breed solution that delivers outstanding value based on exceptional price and performance and functionality.

Discrete Manufacturing (ERP)
SYSPRO
SYSPRO (formerly IMPACT Encore) software is marketed to emerging companies in the US, Mexico, Central America, South America, and the Caribbean.

Engineer-to-Order (ETO ERP)
SYSPRO
SYSPRO (formerly IMPACT Encore) software is marketed to emerging companies in the US, Mexico, Central America, South America, and the Caribbean.

ERP - Distribution
SYSPRO
SYSPRO (formerly IMPACT Encore) software is marketed to emerging companies in the US, Mexico, Central America, South America, and the Caribbean.

Mixed-Mode Manufacturing (ERP)
SYSPRO
SYSPRO (formerly IMPACT Encore) software is marketed to emerging companies in the US, Mexico, Central America, South America, and the Caribbean.

Process Manufacturing (ERP)
SYSPRO
SYSPRO (formerly IMPACT Encore) software is marketed to emerging companies in the US, Mexico, Central America, South America, and the Caribbean.

Financial Packages
SYSPRO
The SYSPRO product offering includes a choice of more than forty application modules ranging from accounting, sales, purchasing, inventory, e-commerce, ABC (activity based costing), web services, APS (advanced planning, scheduling), RMA (return merchandise authorization), remote site interface to engineering change control (ECC), CRM and SRM (customer relationship management and supply relationship management), EDI, bar coding, and product configuration.

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