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Ideal Customer Profile
Outsourcing, IT Infrastructure Competitor Rating Analysis for IT Services

What would the ideal customer’s requirements be for IT Services by Infosys Technologies in the Outsourcing, IT Infrastructure space? The following graphs profile a basic, high-level impression of how Infosys Technologies targets its solution versus real competitors and the industry average.

To gain a more complete understanding of how IT Services by Infosys Technologies will support your individual requirements, TEC strongly recommends that you perform a detailed analysis using your own priorities with TEC’s online decision support tool or purchase The Outsourcing, IT Infrastructure Software Evaluation Report

The Software Evaluation Report provides extensive information about vendor or provider capabilities. Covering everything in TEC's comprehensive model for Outsourcing, IT Infrastructure, this Software Evaluation Report is invaluable toward RFI and business requirements research.

The graphs below were developed as a high-level competitive rating analysis of IT Services by Infosys Technologies. They display the standard scores of the vendors solution, as determined through TECs default Outsourcing, IT Infrastructure model. The graphs reflect 528 functional, technical, and business criteria.

Overall

Outsourcing, IT Infrastructure Modules

Overall
Employee Information
IT Facility and Data Center Operation
Distributed Technology Operation
Network and Communications Service
Business Continuity and Disaster Recovery
Security
Certifications and Accreditations
Client Experience
Business Flexibility

Buy the Outsourcing, IT Infrastructure Software Evaluation Report to uncover the details of this analysis.

The first graph is an overview of the main modules in the knowledge base, while the rest of the graphs display the submodules within the Outsourcing, IT Infrastructure hierarchy. To put this vendors solution in perspective, these graphs provide three sets of competitve data benchmarks.

	IT Services Rating displays the level of support for functionality and services provided by IT Services by Infosys Technologies.
	Average Competitor Rating displays the average level of support for functionality and services provided by all of the vendors within TECs knowledge base.
	Competitor with the Lowest Rating is a real product or service solution. It indicates the overall lowest level of support for functionality or services (based on TECs model of Outsourcing, IT Infrastructure solutions).
	Competitor with the Highest Rating is a real product or service solution. It indicates the overall highest level of support for functionality or services (based on TECs model of Outsourcing, IT Infrastructure solutions).

Outsourcing, IT Infrastructure Main Modules

Employee Information

Outsourcing, IT Infrastructure Modules

Overall
Employee Information
IT Facility and Data Center Operation
Distributed Technology Operation
Network and Communications Service
Business Continuity and Disaster Recovery
Security
Certifications and Accreditations
Client Experience
Business Flexibility

Buy the Outsourcing, IT Infrastructure Software Evaluation Report to uncover the details of this analysis.

This RFP is focused on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these outsource providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc. The primary objective of the provider is to provide the services and support to help ensure that the customer's systems and network are up and running at all times.

Employee Information Modules Ratings

IT Facility and Data Center Operation

Outsourcing, IT Infrastructure Modules

Overall
Employee Information
IT Facility and Data Center Operation
Distributed Technology Operation
Network and Communications Service
Business Continuity and Disaster Recovery
Security
Certifications and Accreditations
Client Experience
Business Flexibility

Buy the Outsourcing, IT Infrastructure Software Evaluation Report to uncover the details of this analysis.

The primary objective of the provider is to provide the services and support to help ensure that the customer's systems and network are up and running at all times. This section of the RFP addresses a provider's strength and experience in running a dedicated IT facility or data center. This includes situations where the provider takes over and operates the customer's IT facility or where the provider maintains and supports substantially all of the the customer's technology infrastructure.

IT Facility and Data Center Operation Modules Ratings

Distributed Technology Operation

Outsourcing, IT Infrastructure Modules

Overall
Employee Information
IT Facility and Data Center Operation
Distributed Technology Operation
Network and Communications Service
Business Continuity and Disaster Recovery
Security
Certifications and Accreditations
Client Experience
Business Flexibility

Buy the Outsourcing, IT Infrastructure Software Evaluation Report to uncover the details of this analysis.

Support for distributed hardware and software.

Distributed Technology Operation Modules Ratings

Network and Communications Service

Outsourcing, IT Infrastructure Modules

Overall
Employee Information
IT Facility and Data Center Operation
Distributed Technology Operation
Network and Communications Service
Business Continuity and Disaster Recovery
Security
Certifications and Accreditations
Client Experience
Business Flexibility

Buy the Outsourcing, IT Infrastructure Software Evaluation Report to uncover the details of this analysis.

The typical types of activities that these outsource providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site or application hosting, etc. The primary objective of the provider is to provide the services and support to help ensure that the customer's systems and network are up and running at all times.

Network and Communications Service Modules Ratings

Business Continuity and Disaster Recovery

Outsourcing, IT Infrastructure Modules

Overall
Employee Information
IT Facility and Data Center Operation
Distributed Technology Operation
Network and Communications Service
Business Continuity and Disaster Recovery
Security
Certifications and Accreditations
Client Experience
Business Flexibility

Buy the Outsourcing, IT Infrastructure Software Evaluation Report to uncover the details of this analysis.

Business continuity and disaster recovery involves recovery services such as integrated recovery capabilities for operating systems, databases, applications, and telephone systems for data centers and call centers. Workplace environments, temporary hardware replacement, transportable workplaces, and alternate work sites are part of the services that may be important to a disaster recovery situation.

Business Continuity and Disaster Recovery Modules Ratings

Security

Outsourcing, IT Infrastructure Modules

Overall
Employee Information
IT Facility and Data Center Operation
Distributed Technology Operation
Network and Communications Service
Business Continuity and Disaster Recovery
Security
Certifications and Accreditations
Client Experience
Business Flexibility

Buy the Outsourcing, IT Infrastructure Software Evaluation Report to uncover the details of this analysis.

Security services include the management of firewalls and preventing unauthorized access to sensitive systems and data. In addition, security requirements may include virus and spam protection as well as managing the access to physical work facilities.